10 Questions You Should Ask Any Roofing Contractor Before Hiring

Before you sign a contract with any roofing contractor, arm yourself with information. The right questions help you separate quality contractors from those who might leave you with problems. Here are 10 essential questions—and what the answers should tell you.

1. Are you licensed and insured?

Why it matters: Licensing ensures basic competency requirements are met. Insurance protects you from liability if workers are injured on your property.

What to look for: Ask to see current certificates of insurance, including general liability and workers' compensation. In Alabama, verify contractor licensing with the state.

Red flag: Any hesitation or inability to provide documentation immediately.

2. How long have you been in business, and do you have a local office?

Why it matters: Longevity suggests stability and satisfied customers. A local presence means they'll be available to honor warranties.

What to look for: Several years of continuous operation under the same name, a physical address you can visit.

Red flag: Vague answers about history, PO Box instead of physical address, or operating under multiple names.

3. Will you provide a detailed written estimate?

Why it matters: A detailed estimate prevents misunderstandings and allows accurate comparisons between contractors.

What to look for: Specific materials listed by brand and type, quantities, labor costs, project timeline, and payment terms all in writing.

Red flag: Verbal-only estimates, vague descriptions, or reluctance to put details in writing.

4. What warranties do you offer?

Why it matters: Warranties protect your investment. Understanding coverage prevents disappointment later.

What to look for: Clear explanation of both manufacturer warranties (materials) and workmanship warranties (installation). Get warranty terms in writing.

Red flag: Vague warranty claims, warranties shorter than industry norms, or unwillingness to explain terms.

5. Can you provide local references from recent jobs?

Why it matters: Past performance predicts future performance. Local references let you see work and ask about experiences.

What to look for: Multiple references you can actually contact, ideally in your area.

Red flag: No references available, only distant references, or references that are clearly friends or family.

6. Who will actually do the work?

Why it matters: Some companies subcontract all work, which can affect accountability and quality.

What to look for: Clarity about whether the company uses its own employees or subcontractors. If subcontractors are used, ask about quality control.

Red flag: Evasive answers or complete delegation to unknown subcontractors.

7. How do you handle permits and inspections?

Why it matters: Permits are required for roof replacements in most areas. Unpermitted work can cause legal and insurance problems.

What to look for: Confirmation that the contractor handles all permitting and coordinates required inspections.

Red flag: Suggesting you skip permits to save time or money.

8. What happens if you discover damage during the project?

Why it matters: Hidden damage is often found once old roofing is removed. You need to understand how this is handled.

What to look for: Clear process for documenting additional damage, communicating with you, and agreeing on costs for additional work.

Red flag: Vague answers or refusal to discuss contingencies.

9. What is your cleanup process?

Why it matters: Roofing generates significant debris. Poor cleanup can damage your property and leave hazards.

What to look for: Detailed explanation of debris removal, magnetic nail sweeping, and property protection.

Red flag: No mention of cleanup or vague assurances.

10. What is your payment schedule?

Why it matters: Payment terms affect your risk. Excessive upfront payment puts you in a vulnerable position.

What to look for: Reasonable deposit (if any), with the balance due upon completion and satisfaction. Some contractors offer financing options.

Red flag: Demanding full payment upfront or large deposits before work begins.

Bonus: How should I reach you during the project?

Why it matters: Communication is essential. You need to know you can reach someone with questions or concerns.

What to look for: Direct contact information, clear expectations about response times.

Red flag: No direct contact, long delays in responding during the estimate process.

Using This List

Print these questions and bring them to any contractor meeting. Take notes on answers and pay attention to how contractors respond—not just what they say, but their demeanor and willingness to engage.

A quality contractor welcomes questions because they've heard them before and have good answers. Hesitation, evasion, or annoyance at legitimate questions tells you something important.

At River City Roofing Solutions, we're happy to answer these questions and any others you have. We believe informed customers make the best decisions—and we're confident in our answers.