Privacy Policy
Last Updated: December 2, 2024
Introduction
River City Roofing Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rivercityroofingsolutions.com, use our services, or communicate with us via phone, email, or SMS text messages.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address
- Property Information: Address and details about your roofing needs
- Communication Records: Messages, emails, and SMS communications with our team
- Service Information: Details about roofing services requested or provided
- Website Usage Data: IP address, browser type, pages visited, and time spent on our site
- Photos and Documents: Images of your property and related documents you provide
How We Use Your Information
We use the information we collect to:
- Provide and improve our roofing services
- Respond to your inquiries and service requests
- Schedule inspections and appointments
- Send service updates, appointment reminders, and project status notifications
- Process insurance claims on your behalf
- Send promotional offers and company news (with your consent)
- Communicate with you via phone, email, or SMS text messages
- Comply with legal obligations
SMS/Text Message Terms of Service
If you consent to receive SMS text messages from River City Roofing Solutions, you agree to receive the following types of messages:
- Appointment Reminders: Notifications about scheduled inspections and service appointments
- Service Updates: Project status updates, delivery notifications, and completion alerts
- Customer Portal Access: Links to your personalized customer portal
- Weather Alerts: Notifications about weather conditions affecting your project
- Promotional Messages: Special offers, seasonal promotions, and referral rewards (optional)
Standard SMS Disclosures:
- • Reply STOP at any time to opt-out of SMS messages
- • Reply HELP for support or contact us at (256) 274-8530
- • Message and data rates may apply
- • Messaging frequency varies based on your service needs
By providing your phone number and checking the SMS consent box on our forms, you expressly consent to receive text messages from River City Roofing Solutions at the number provided. Consent is not a condition of purchase.
No Sharing of Opt-In Information
No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Your phone number and SMS consent are used solely for communications related to River City Roofing Solutions services.
Information Sharing
We may share your information with:
- Service Providers: Companies that help us deliver services (scheduling, payment processing)
- Insurance Companies: When processing claims on your behalf with your authorization
- Material Suppliers: Only as necessary to complete your roofing project
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications at any time
- Opt-out of SMS messages by replying STOP
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: